El Paso County, Colorado, awarded YoungWilliams its third consecutive contract to provide child support services. With this new contract, YoungWilliams will implement its latest innovations and systems all of which are designed to bring even higher levels of performance and customer service to El Paso County families.
“Our customers receive help quickly and efficiently,” said Jeff Ball, YoungWilliams Regional Vice President. “Our new systems build on and support what we already have in place.” Ball will continue to oversee this project. He also serves as the Chair of the Colorado Support Commission and Co-Chair of the IV-D Task Force.
Building on a Successful Year: Rutledge Elected for Second Term as WICSEC President
Ellen Rutledge, YoungWilliams’ Professional Development Coordinator, was re-elected President of the Western Intergovernmental Child Support Engagement Council (WICSEC) at its first-ever virtual conference in September.
“I am thrilled to have the opportunity to be President of WICSEC again next year,” said Rutledge. “We learned a great deal about planning a virtual conference and have lots of ideas to keep the momentum going.”
YoungWilliams Beaufort County Office Moving to New Location
This year marks the 25th anniversary of the National Child Support Awareness month. In 1995, President Bill Clinton established Child Support Awareness Month to recognize the accomplishments of the program and its employees. The Child support program has long been recognized as one of the keys to self-sufficiency for families. Each August the Child Support community celebrates the program’s critical role in strengthening families and providing financial stability to children.
YoungWilliams partners with child support agencies in 10 different states. We provide a wide array of services for our clients including paternity and support establishment, enforcement, modification, contact center operations and payment processing.
Ball reappointed to Colorado Child Support Commission
Colorado Governor Jared Polis reappointed YoungWilliams Regional Vice President, Jeff Ball, to the Colorado Child Support Commission for a four-year term beginning July 2020. Ball has served as the Chair of the Commission for the past three years. The Commission is statutorily charged with making recommendations to the General Assembly that would improve child support delivery in Colorado. Two bills of note, one in 2018 and one in 2019, were enacted that modernized the administrative process to establish and modify support and updated the child support guidelines.
The Wyoming Department of Family Services (DFS) has awarded YoungWilliams its third consecutive contract to operate five full-service child support offices in the state. YoungWilliams has held the contract with DFS since 2008, providing child support services in 13 of Wyoming’s 23 counties, and managing approximately 14,000 cases.
For the past six years, Wyoming has ranked #1 in the federal performance measures used to gauge a successful child support program. “We are elated to continue our work with the top performing child support program in the nation and to continue serving Wyoming families,” stated Jeff Ball, YoungWilliams Regional Vice President.
Lori Bengston, Project Manager for the Nebraska Customer Service Center, will serve as the President-Elect of the National Child Support Enforcement Association (NCSEA) for 2020-2021. Bengston will become the NCSEA President in August 2021.
Bengston’s involvement with NCSEA spans almost 20 years. She currently serves as the Board Secretary. She is most proud of her part in developing NCSEA U, NCSEA’s professional development initiative for emerging leaders.
YoungWilliams Opens Remodeled Office in Gulfport, MS
YoungWilliams hosted an Open House Monday, December 16, 2019, to celebrate the Grand Opening of its new and improved Gulfport location. More than 40 people were in attendance, including staff from the YoungWilliams corporate office, local judiciary, State Office personnel, and law enforcement to show their appreciation for the efforts of the local child support staff and tour the new location.
Ellen Rutledge, YoungWilliams’ Professional Development Coordinator, was elected President of the Western Intergovernmental Child Support Engagement Council (WICSEC) at its annual conference in October. WICSEC supports child support professionals across the nation with an annual training conference and learning opportunities throughout the year.
Tammy Pearson, YoungWilliams North Carolina Manager, was recently appointed to the board for the Eastern Regional Interstate Child Support Association (ERICSA). ERICSA, a professional development organization for child support, supports the industry with a training conference and other activities.
Pearson has been involved with ERICSA since 2011, first as an attendee, then as a member of the communications committee. For the 2019 conference, Pearson organized ERICSA’s first Inter-Jurisdictional Fair.