News

After a public procurement process, the State of Louisiana entered into a master contract with YoungWilliams to operate its statewide customer service call center. Under the master contract, state departments, political subdivisions, and other government entities that use Louisiana’s public procurement process may enter into specific agreements with YoungWilliams to provide services. The new customer service center, which will be launched in March, 2019, will initially replace a call center operated by another contractor on behalf of Department of Children and Family Services (DCFS).  YoungWilliams plans to provide call center services from two locations, one in Bossier City and one in Baton Rouge.  The company will respond to inquiries and generate outbound messages on behalf of the child support, Family Independence Temporary Assistance Program (FITAP), Supplemental Nutrition Assistance Program (SNAP), and other programs under the umbrella of DCFS.

John Stapleton, Vice President of Contact Centers, stated, “We are collaborating closely with the State to create a flagship customer service center.  Our goal is to deliver outstanding customer care, while complementing and supporting the essential work of our public-sector partners.”

YoungWilliams, the leading provider of child support services, has joined the board of directors of the Electronic Funds Transfer Association (EFTA).  The firm is represented on the EFTA Board by Pat O’Donnell, YoungWilliams’ Vice President of Payment Processing.  O’Donnell has served on the board since 2006 and has been the chair since 2016. She has been invited to extend her tenure as chair through 2019.  

YoungWilliams Vice President of Marketing, Mary Ann Wellbank, was honored by the National Child Support Enforcement Association (NCSEA) with the Kathy Duggan Memorial Award at NCSEA’s 2018 Leadership Symposium.  NCSEA President Diane Potts commended Mary Ann’s service to NCSEA, “I am extremely happy to present the Kathy Duggan Memorial Award to Mary Ann Wellbank.  This prestigious award is given only when an individual demonstrates the highest level of commitment and service to the child support profession represented by NCSEA.  Mary Ann has been a leader for many years in the child support community and has devoted so much of her time and talent to NCSEA including serving as its president, twice as secretary, director, Past-President Council, committee chair, and observer to the Hague Convention.  Mary Ann truly has made a difference to NCSEA and to improving the child support profession.  Congratulations Mary Ann.”