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May 2023

Many child support agencies have begun to apply the principles of procedural justice to practices and procedures. The idea being that customers who perceive they have been treated fairly are more likely to have a positive perception of the child support program. For this report, researchers interviewed parents, child support agency leaders, and employees on their perceptions of fairness in the program Research questions included how parents became involved with the program, what aspects of child support practices are perceived as fair or unfair, what are agencies doing to improve fairness, and what would a fair program look like.