The federal Office of Child Support Enforcement funded the Procedural Justice-Informed Alternatives to Contempt (PJAC) grant to explore the use of the principles of procedural justice during enforcement with the intent of improving the regular receipt of child support payments. This brief compiles information received during interviews of parents who received PJAC-informed services and parents who received regular services. Interviewers asked the parents about their background (employment, payment history, contact with children), their communication with the child support agency, the enforcement actions on their case, and their impressions of the child support program.